Customer Success Story -     Yi Zhan Logistics

Digital Transformation: Breaking Through Mid-Sized Enterprise Bottlenecks to Become a Key Transportation Provider 

Transform your business scale through digitalization with 3drens!

According to the "2023 SME White Paper," Taiwan had over 1.63 million small and medium-sized enterprises in 2022, accounting for more than 98% of all businesses. As a cornerstone of Taiwan's economic development, how can these enterprises leverage new software technology services to scale up in this new era? Yi Zhan Logistics, a leader in delivery and installation logistics, serves as an excellent success story to learn from.

The Logistics Leader of the Tamsui-Xinyi Line

Established in 2012, Yi Zhan Logistics has built a strong reputation in Taiwan’s home delivery market, starting as a key partner for e-commerce logistics giants such as PChome, Momo (Fusheng Logistics), and the major logistics enterprise Hsinchu Logistics. With years of experience and a commitment to efficiency and service quality, Yi Zhan has cemented its position as a trusted logistics provider in the region.

Logistics Operations Unable to Keep Pace with Business Expansion

As Yi Zhan Logistics continued to expand, the company established multiple warehouses and grew to nearly 100 employees to accommodate rising business demands. Initially specializing in regular temperature delivery (Shenxing Express), its service offerings evolved to include cold chain logistics (Kerry TJ Logistics), furniture delivery and installation (HOMEE Furniture), and appliance transportation (Keelung-Ruifang Logistics Republic)—all aimed at enhancing last-mile service quality and improving the consumer experience.

However, as service diversity increased, so did the complexity of dispatching vehicles and managing unexpected logistics challenges. Simply scaling up manpower was not a sustainable solution. Through on-site observations and in-depth interviews, 3drens identified a critical inefficiency: Yi Zhan's logistics operations heavily relied on LINE group chats for managing route arrangements, task notifications, completion updates, and delivery confirmations. While this informal communication method worked in some cases, it often led to message delays, miscommunication, and reading errors, especially during emergency route changes, ultimately hindering real-time coordination and operational efficiency.

Recognizing the urgent need for a more structured and technology-driven approach, Yi Zhan turned to 3drens for a scalable digital solution that could streamline communication, optimize dispatching, and ensure seamless logistics execution.

Key Operational Challenges:

Fixed Route Delivery:

• Temporary changes: Despite fixed routes, occasional cargo additions or stop changes required quick responses from drivers and managers

• Asymmetric communication: Traditional LINE group notifications often resulted in delayed or missed information

On-Demand Customer Delivery:

• Complex scheduling: Required rapid scheduling based on varying customer needs while optimizing vehicle utilization

• Real-time reporting: Installation services needed photo documentation and signatures, often causing delays due to paper-based processes

Warehouse Transfer Services:

• Inefficient manual recording: Drivers needed to complete paper transfer records with warehouse staff signatures, leading to time waste and potential errors

The Acceleration Journey with Yi Zhan Logistics

The partnership was sparked when 3drens' CEO connected with Yi Zhan's owner at a logistics digitalization course, where they discovered a shared vision for transforming the logistics industry through innovation. This alignment of goals set the foundation for Yi Zhan’s digital transformation journey.

To address Yi Zhan’s operational challenges, 3drens implemented a comprehensive digital solution, which included:

• Digitizing all paper-based warehouse operations, eliminating manual inefficiencies.

• Integrating order management with automated delivery task assignment, streamlining workflow coordination.

• Introducing intelligent vehicle dispatch, optimizing routes based on cargo dimensions, weight, and location for improved fleet utilization.

• Implementing real-time task monitoring and driver management, ensuring visibility and operational control.

• Establishing an electronic proof of delivery system, enhancing accuracy, transparency, and customer satisfaction.

This strategic transformation enabled Yi Zhan Logistics to modernize its operations, increase efficiency, and stay competitive in an evolving logistics landscape.

Converting Software Systems into Business Opportunities

After implementing 3drens' system, Yi Zhan Logistics achieved remarkable improvements in its operations:

• Significantly enhanced transport efficiency, optimizing delivery schedules and reducing delays.

• Minimized operational errors and communication costs, streamlining coordination between teams and partners.

• Strengthened its market position, enabling competition with major logistics providers.

• Increased revenue by 15%, leveraging new business opportunities and improved service offerings.

• Established strategic partnerships with premium brands, including a leading Taiwanese smart air purifier manufacturer.

This digital transformation empowered Yi Zhan Logistics to compete effectively with larger logistics companies by enhancing its delivery and installation capabilities and offering superior transportation services. With an automated dispatch system, real-time reporting, and seamless customer notifications, the company not only improved operational efficiency but also reduced labor costs.

Looking ahead, 3drens remains committed to supporting Yi Zhan Logistics in its journey toward becoming a top-tier logistics brand, ensuring continued growth through innovation and digital excellence.